Click each step to see the action. You can also click the picture or use the arrow keys.

  • Follow the steps to help fix issues such as: No Dial Tone, Noisy Line, unable to make or receive calls, phone does not ring.
  • 1. Check the phone you wish to use is connected to a green port on the router and powered on.
    Some phone models connect directly to the router, other models may require an adapter for connection.
  • 2. Check all cables are connected correctly and securely.
    For more information see the Router Quick Setup guides.
  • 3. Confirm there is no issue with the broadband service.
    For more information please see the Broadband Issues topics.
  • 4. Reset the router using the pinhole reset button.
    For more information see the Factory Reset Router (reset button) topic.
  • 5. If possible try a different phone to eliminated problems with the specific phone.
    Also you could try replacing the broadband filter (micro filter), the DSL cable and Ethernet cable.
  • 6. For Full Fibre customers, restart the ONT.
  • 7. If Non Full Fibre, plug the router into the test socket.
    For more information see the Broadband Issues (Non Full Fibre) topic.
  • 8. Try plugging the phone directly into the test socket.
    For more information see the Broadband Issues (Non Full Fibre) topic.
  • 9. For a noisy phone line. Try moving the phone and router further apart.
    This helps to reduce any interference from the Wi-Fi signal.
  • 10. If Phone light phone inlineon the router is off or the phone only works when connected to the test socket. Please contact an Origin Broadband representative.