VoIP Phone Issues
Follow the steps to help fix issues such as: No Dial Tone, Noisy Line, unable to make or receive calls, phone does not ring.
1. Check the phone you wish to use is connected to a green port on the router and powered on.
Some phone models connect directly to the router, other models may require an adapter for connection.
2. Check all cables are connected correctly and securely.
For more information see the Router Quick Setup guides.
3. Confirm there is no issue with the broadband service.
For more information please see the Broadband Issues topics.
4. Reset the router using the pinhole reset button.
For more information see the Factory Reset Router (reset button) topic.
5. If possible try a different phone to eliminated problems with the specific phone.
Also you could try replacing the broadband filter (micro filter), the DSL cable and Ethernet cable.
6. For Full Fibre customers, restart the ONT.
7. If Non Full Fibre, plug the router into the test socket.
For more information see the Broadband Issues (Non Full Fibre) topic.
8. Try plugging the phone directly into the test socket.
For more information see the Broadband Issues (Non Full Fibre) topic.
9. For a noisy phone line. Try moving the phone and router further apart.
This helps to reduce any interference from the Wi-Fi signal.
10. If Phone light 
on the router is off or the phone only works when connected to the test socket. Please contact an Origin Broadband representative.